Tag: WSJ
#CXBookHuddle
I am very excited to have one of my recent projects go live today! I partnered with the wonderful Nate Brown, creator and founder of CX Accelerator, to start this book club (of sorts) for CX professionals! We have been heads-down working hard setting up everything from the website to coordinating with industry authors. The ...
The Caffeinated Tale of Nespresso & How They Do Customer Experience Right
Coffee is coffee is coffee? Wrong. Call me a coffee snob if you must, but there is a distinct line between good coffee and bad coffee. If you are unaware of this line in the sand, give me a holler and we’ll set up a time to get you on the right track. 🙂 Once ...
I’m a Toys ‘R’ Us Kid
Was—I was a Toys ‘R’ Us Kid. Because Toys ‘R’ Us kids did in fact grow up but apparently not enough of them grew up to be Toys ‘R’ Us adults. Now Toys ‘R’ Us is doneso. I had another blog post started about customer privacy and personalized consumer experiences but the recent news of ...
