Tag: Next Generation Customer Care
First Impressions: Apple Business Chat
Imagine ordering a replacement credit card or changing your hotel reservation being as easy as texting your friend. That was Apple’s vision when they introduced Apple Business Chat as part of iOS 11.3, released in March 2018. If you’re an iPhone, iPad, or Mac user, Apple Business Chat brings the convenience of live chat support ...
Don’t Be A Jack Russell Terrier
Look up behavior traits of a Jack Russell Terrier. Any canine website will state something like “the energetic Jack Russell needs lots of exercise, is vocal, has the urge to jump & explore which results in a tendency to wander.” Unfortunately, I’m not discussing puppies in this post but rather how those traits can be used ...
The Caffeinated Tale of Nespresso & How They Do Customer Experience Right
Coffee is coffee is coffee? Wrong. Call me a coffee snob if you must, but there is a distinct line between good coffee and bad coffee. If you are unaware of this line in the sand, give me a holler and we’ll set up a time to get you on the right track. 🙂 Once ...
Tin Cans & String 