Tag: hold

LANtelligence CCTR Insider: Hold, please! 5 Steps For Happily Waiting Customers

Waiting on hold can be a customer's worst nightmare. As customers, we've been there ourselves! Agents abruptly demand that we wait without a clear reason why, and when they return to us, it's like they've never met us before. We're left wondering why we can't just have our issue resolved, so that we can move on with our lives.