Tag: Digital Communication Channels
Target On Trial: The Enhancer That Broke Customer Trust
I hail from Minneapolis. The bold, urban north that houses the headquarters of many Fortune 500 organizations, including the retail giant Target. I used to be a level ten Target groupie, not just because of the influence they have on the city that I call home, but due to the fact that they have always ...
The Caffeinated Tale of Nespresso & How They Do Customer Experience Right
Coffee is coffee is coffee? Wrong. Call me a coffee snob if you must, but there is a distinct line between good coffee and bad coffee. If you are unaware of this line in the sand, give me a holler and we’ll set up a time to get you on the right track. 🙂 Once ...
I’m a Toys ‘R’ Us Kid
Was—I was a Toys ‘R’ Us Kid. Because Toys ‘R’ Us kids did in fact grow up but apparently not enough of them grew up to be Toys ‘R’ Us adults. Now Toys ‘R’ Us is doneso. I had another blog post started about customer privacy and personalized consumer experiences but the recent news of ...
