Category: Professional Development

Designate Essential Personnel For Your Contact Center

During an emergency, having the right people on hand at the right time is vital to your company's recovery. Do you know who those people are? People won't stop contacting your company for help during a disaster. They may be more inclined to contact you because they're concerned about the continued availability of your services.

Make Your 2020 Resolutions Come True… Right Now!

The beginning of a new year is a great time to energize ourselves for future pursuits, but it can be a struggle to maintain our resolve throughout the year. Here are some ways to get started on your resolutions, right now!

#CXBookHuddle

I am very excited to have one of my recent projects go live today! I partnered with the wonderful Nate Brown, creator and founder of CX Accelerator, to start this book club (of sorts) for CX professionals! We have been heads-down working hard setting up everything from the website to coordinating with industry authors. The ...