Don’t Be A Jack Russell Terrier
Look up behavior traits of a Jack Russell Terrier. Any canine website will state something like “the energetic Jack Russell needs lots of exercise, is vocal, has the urge to jump & explore which results in a tendency to wander.” Unfortunately, I’m not discussing puppies in this post but rather how those traits can be used ...
#CXBookHuddle
I am very excited to have one of my recent projects go live today! I partnered with the wonderful Nate Brown, creator and founder of CX Accelerator, to start this book club (of sorts) for CX professionals! We have been heads-down working hard setting up everything from the website to coordinating with industry authors. The ...
The Caffeinated Tale of Nespresso & How They Do Customer Experience Right
Coffee is coffee is coffee? Wrong. Call me a coffee snob if you must, but there is a distinct line between good coffee and bad coffee. If you are unaware of this line in the sand, give me a holler and we’ll set up a time to get you on the right track. 🙂 Once ...
Diversity in Tech: Is the Paradigm Shift farther away than we think?
I have partnered with the fantastic people at <div>ersity to publish today’s blog post on Medium! This opinion piece/ blog post discusses some facts about our current workplaces, the Baby Boomer retirement situation, and how this all effects the paradigm shift towards gender and minority parity in technology. For those who haven’t heard of < div ...
I’m a Toys ‘R’ Us Kid
Was—I was a Toys ‘R’ Us Kid. Because Toys ‘R’ Us kids did in fact grow up but apparently not enough of them grew up to be Toys ‘R’ Us adults. Now Toys ‘R’ Us is doneso. I had another blog post started about customer privacy and personalized consumer experiences but the recent news of ...
The Journey Begins
Thanks for joining me! If You Are Working On Something That You Really Care About, You Don’t Have To Be Pushed. The Vision Pulls You. – Steve Jobs
Tin Cans & String 