Designate Essential Personnel For Your Contact Center

During an emergency, having the right people on hand at the right time is vital to your company’s recovery. Do you know who those people are? People won’t stop contacting your company for help during a disaster. They may be more inclined to contact you because they’re concerned about the continued availability of your services.

Originally published by ICMI. Read the full article at icmi.com.

During an emergency, having the right people on hand at the right time is vital to your company’s recovery. Do you know who those people are?

People won’t stop contacting your company for help during a disaster. They may be more inclined to contact you because they’re concerned about the continued availability of your services.

The concept of essential personnel is familiar to government agencies, but it’s often not well defined in the private sector. This article will guide you in determining who your essential personnel are and how to prepare them to continue work through disasters.

When disasters threaten your community, employees are naturally concerned about their safety, and business leaders must contemplate how their organizations will operate in an emergency. Clearly defining the roles and responsibilities of your employees during a crisis is vital to ensuring business continuity.

Continue reading on ICMI.

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