Welcome, Andrew!

It is my pleasure to announce my blogging partnership with Andrew Gilliam!

I tend to have a magnetic draw to people who approach life with passion, articulacy and professionalism. Andrew has been a fire underneath my bottom, cultivated thought-leader and fresh voice in my life (and on CX Accelerator) for many months now. I am positive that his writing and perspectives will be impactful for those in the Customer Service/ Customer Experience fields.

If you missed his first post, Rules for Using Your Customer’s Name, I implore you to give it a read. To learn more about Andrew’s background, please visit our newly updated About Us page.

Thanks for joining me on this journey, Andrew!

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